Job Description
Hours: 8-5
This position will be working directly with our Accounting and Business Team. This position has a high level of customer interaction & confidentiality. This person will work closely with every team member in our office, as well as providing support to our Managers.
Job Description:
Assists personnel in several aspects of our business including our Service Dept, to Accounts Payable & Accounts Receivable Dept, and to be an Administrative Support to our Plbg and HVAC Mgrs.
Responsible/Assist in all phone & email communications with customers, contractors, suppliers, etc….
Responsible/Assist for keeping accurate spreadsheets in excel. Must be excel proficient and be strong in data entry.
Prepare necessary reports/enter data into such reports as a “Work In Progress”, in order to appraise each Project in terms of profitability, performance against budget, and other related matters.
Prepares service billing work orders and purchase orders and posting payments to correct accounts.
Proactively work with Project Managers to do job set ups and review their billings.
Partner with Project Managers and the rest of the team when needed, in order to recommend alternate accounting procedures that could improve efficacy and efficiency, including new technology solutions.
Follows up with customers on outstanding issues and resolve payment discrepancies.
Follow up with Customers on requests and procedures.
Assist in Dispatching of Service Calls when Dispatcher is off or on lunch break.
Take the lead on job cost analysis.
Inventory/Parts Control.
Warranty submissions.
Assists with mass communications to Customers.
Assists with software release process.
Gather, maintains and audits information in the database.
Utilizes all support tools as directed.
Conveys customer feedback to Mgmt staff as appropriate.
May be called upon to assist in other support areas.
Assist in reviewing system and training documentation.
Other duties as assigned.
Job Qualifications:
* A Self – Starter, Strong Communication Skills, Customer Service Etiquette, Accuracy to Detail and Numbers, Extremely Organized and Proficiency in Microsoft Office (Outlook, Excel, Word). Construction and Mechanical Services background are a plus, but are not required.