Centralized Business Sales Account Executive - Midco Properties

Job Description

JOB PURPOSE:

The Centralized Business Sales Account Executive of Midco Properties is an experienced and results oriented sales professional who will be responsible for implementing sales strategies aimed at securing our ability to provide service to multiple dwelling units (MDU) properties, maximizing product/service penetration and increasing revenue. This role will provide end-to-end sales cycle management including prospect identification and qualification, funnel and prospect management, sales forecasting, proposal generation and contract closure.This is a work-from-home position and can be filled anywhere within the Midco footprint.

KEY FUNCTIONS:

• Service incoming calls, emails and chat interactions from business customers inquiring about Midco products and services.
• Exceed organizational goals for revenue including upselling and cross selling.
• Build relationships with current customer base to enable renewal and growth of embedded services.
• Make outbound calls to current customers to improve relationship and reduce the propensity to end Midco services through needs-based questioning.
• Retain business customers through identifying customer concerns and selling the value of Midco products and services.
• Identify trends causing termination of services and provide feedback as necessary to management team for consideration.
• Demonstrate an aptitude for sales, ask for the sale, suggest additional products or services, and overcome objections to increase revenue.
• Develop and deliver professional sales presentations to MDU stake holders
• Secure Right of Entry Agreements of Contracted Service Agreements
• Qualify and develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations and contracts.
• Meet or exceed organizational goals for lead development, new revenue, upselling, and add-on selling.
• Refer leads as appropriate to Residential, Business, MDU, and Advertising sales teams.
• Utilize CRM for all activities in the sales process, including but not limited to recording customer transactions and interactions, contract, and pipeline management.
• Be able to accurately forecast opportunities and performance throughout the year. Utilize CRM systems as required.
• Work in team environment to support overall team goals and objectives.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments.
• Support the mission, vision, and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.
• Multi-task without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership.
• Adhere to and actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• High school diploma or GED required.
• BS/BA in Marketing or Business Administration preferred.
• At least 1 year of previous sales or relevant customer service/sales experience in a call center environment desired.
• Ability to meet and over-achieve quota or goals.
• Working knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• Experience working with Microsoft Dynamic or similar CRM.
• Proficient keyboard skills

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Call Center Environment, in a cubicle, wearing a headset.
• Must remain at workstation for long periods of time.
• Extremely time sensitive in order to meet customer demand.
• Heavy keyboard/mouse usage required with repetitive movements.
• The noise level in the work environment is moderate to loud.
• Employees may be required to work in excess of 40 hours per week.
• Most shifts are outside normal business hours, and include rotating holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

VisitMidco.com/Careersto learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer toMidco.com/Federal Posters.


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