Field Technician - Bottineau, ND

Job Description

Starting at $20/hr!! Free Midco TV & internet! Field technicians drive company vehicles and clothing is provided.Midco offers 401K w/match and profit sharing, generous PTO, paid holidays and training. Field technicians enjoy career advancement opportunities with pay increases along withquarterly incentives.Join our team as a Field Technician and start your new career at Midco!!This position may be located in Dunseith, Rolla, or Bottineau, ND. Ideal candidate will be located in Bottineau, ND.

JOB PURPOSE:

Field Technicians perform basic service installations, disconnects and changes for residential and business customers.

Our field technicians drive a company vehicle and wear company clothing. As a Midco team member, you will enjoy free internet and cable; competitive benefits & pay; quarterly incentives; progressive career opportunities with pay increases; and training & advancement opportunities!

Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.

KEY FUNCTIONS:

• Field Technicians perform installation work including but not limited to voice, video and data installs, and service changes and disconnects in customer homes and places of business.
• Field Technicians complete Midco First Time Right Broadband I certification within 90 days of hire. Consistently apply First Time Right principles in all aspects of work.
• Field Technicians troubleshoot and repair services from tap to Customer Premise Equipment (CPE), and signal leakage repairs.
• Field Technicians maintain records, including daily logs and gas sheets.
• Field Technicians record all required information on work orders, surveys, and referrals.
• Field Technicians promote cable, internet, and other Company services and educate customers on the proper use of Midco’s services, including how to add additional services, access help online, channel lineups, and proper equipment usage.
• Field Technicians ensure proper signal levels and picture quality on all television sets; clear the premises of all debris and materials after the installation is complete.
• Field Technicians appropriately manage difficult or emotional customer situations and respond promptly to customer needs.
• Field Technicians respond to requests for service and assistance in a timely manner.
• Field Technicians perform on-call duties as required.
• Field Technicians possess knowledge of Midco’s safety program (Target Zero), practice and enforce safety rules and procedures; operate all equipment in a safe manner.
• Field Technicians operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Field Technicians communicate effectively and professionally in all forms of communication with internal and external customers.
• Field Technicians adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Field Technicians maintain regular attendance as required by their position.

EXPERIENCE AND EDUCATION:

• HS Diploma/G.E.D. required.
• Maintain a current and valid driver’s license and good to excellent driving record. A DUI within the last 5 years disqualifies you from employment in this position.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 84 lbs.
• The noise level in the work environment is moderate to loud.
• While performing the duties of this position, the employee is frequently exposed to outside weather conditions and may occasionally be exposed to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• In-person visits to a customer’s home or place of business are normal in the performance of this job. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, as business demands.
• Must be able to climb poles, ladders, and other structures with proper equipment.
• Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces.

ABOUT MIDCO:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

VisitMidco.com/Careersto learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer toMidco.com/FederalPosters.


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